How can we improve OneTeam for iOS?

← OneTeam for iOS

Background process isn't working for me.

When I enable "Task completion" and quit the app, it doesn't receive messages for the next 10 minutes, even if I was in the conversation just before. Also I don't receive local push messages or background sounds (don't know if this was supposed, but would be great for the 10 minutes)

iPad / iOS 4.3.4

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    AnonymousAnonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  NycoAdminNyco (PM, ProcessOne) responded  · 

    Task completion works perfectly on our test and production platform. Any more information that could help?

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      • NycoAdminNyco (PM, ProcessOne) commented  ·   ·  Flag as inappropriate

        I have:
        * OneTeam iOS with priority 1
        * OneTeam Desktop with priority 5

        I put OneTeam iOS in the background, and I test before 10 minutes.

        When I receive a message to my bare JID (user@domain), I receive it on my highest priority client, ie OneTeam Desktop.

        When I receive a message to my full JID (user@domain/oneteam-iphone), I receive it on my OneTeam iOS.

        It is the expected result.

        Can you please give us more hints, so that we can find what's wrong with your setup?

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        Ah, figured it out: it doesn't work in background when I'm connected with an other client (even with higher priority).
        i.e. ipad: priority 20, mac: priority 10, works only if OneTeam not running in background or when I disconnect the mac.

        Is this on purpose? I'd love to have multiple clients at the same priority (so first one to answer normally gets the conversation).
        Or at least multiple clients with working background notifications.

        Thanks.

      OneTeam for iOS: OneTeam

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